Ada Robotech is a distinguished provider of AI-enhanced Customer Experience Management (CXM) and Customer Relationship Management (CRM) integration services, expertly assisting organisations of varying scales in embracing contemporary customer experience management solutions, subsequently automated through artificial intelligence. Our esteemed collective of CRM and AI specialists are at your disposal to facilitate a range of services, from the expedient deployment of effective CRM systems to the meticulous construction of bespoke AI-driven solutions.
Ada Robotech utilises SaaS, PaaS and iPaaS that offers a variety of services to help businesses automate their workflows and processes. Our solutions include Customer Experience Management, Integration & Automation, Artificial Intelligence, and Consultancy Services. CLICK HERE for more details.
We help our customers go live with their new business applications as quick as possible, and Software-as-a-Service is the best approach as of today. The era of spending months or years implementing a business solution has long been over. With SaaS, we can deploy your first MVP in less than a month.
Another good reason for adopting SaaS is AI capabilities. Every major business application vendor has integrated AI features into their products, and Ada Robotech fine tunes those AI components for your business. There are too few organisations on this planet who could afford their own on-premise AI infrastructure. As a result, SaaS is the most optimum solution for AI and this is our approach for implementing AI-powered business solutions for you.
The core services we provide
Customer Experience Management
In today's digital age, Customer Experience Management (CEM or CXM) has emerged as a pivotal strategy for businesses aiming to differentiate themselves through superior customer engagement. CXM implementation goes beyond just setting up software; it's about architecting an integrated ecosystem where every touchpoint is optimised to enhance the customer's journey. This entails a comprehensive understanding of both the technical and human facets of a business. We will first dissect the various customer interactions across all channels, be it online, offline, social media, or direct communications. After mapping these touchpoints, the integrator then aligns them with the right technology solutions, ensuring a seamless flow of data and insights. This holistic approach guarantees that businesses can anticipate customer needs, deliver personalised experiences, and measure the impact in real-time. By orchestrating these elements effectively, a system integrator transforms CXM from a theoretical concept into a tangible, value-driven tool that propels businesses towards customer-centric excellence.
The domains of integration and automation are intricately linked, acting as twin pillars that support today's digitally-driven businesses. Integration refers to the seamless merging of disparate systems, platforms, and applications, creating a unified technological ecosystem where data flows effortlessly. This is about ensuring that software tools, whether for CRM, ERP, or e-commerce, communicate with one another, eliminating silos and enabling real-time data accessibility. On the other hand, automation leverages this integrated framework, using it to streamline and optimise business processes. By automating repetitive tasks, businesses can enhance efficiency, reduce human error, and free up valuable resources for more strategic endeavours. When effectively combined, integration and automation empower organisations to operate more agilely, responding rapidly to market changes, customer demands, and emerging opportunities. A system integrator, in essence, acts as the bridge, connecting these two realms to ensure businesses harness the full potential of their technological investments.
In the realm of Customer Experience Management (CXM), Ada Robotech (ART) recognises the transformative potential of Artificial Intelligence (AI). AI introduces a heightened level of sophistication to CXM by providing deep insights into customer behaviours, preferences, and emotions. This is accomplished through advanced data analytics, natural language processing, and predictive algorithms. When AI is woven into CXM platforms, businesses gain the ability to craft hyper-personalised customer journeys. For example, AI can analyse user interactions across various touchpoints, from websites to social media, to dynamically tailor content or offers that resonate most with individual users. Additionally, AI-powered chatbots and virtual assistants enhance the immediacy and accuracy of customer interactions, ensuring issues are addressed promptly and enhancing overall satisfaction. From Ada Robotech's perspective, integrating AI into CEM is about merging technology with empathy. It's about creating systems that not only understand data but also grasp the nuances of human emotion and intent, ensuring a customer experience that is both intuitive and impactful.
We partner with Freshworks to deliver you a world-class CXM solution
We are going to be blunt here. A system integrator cannot be good at everything. If you meet a service provider who claims this, please be extra careful. We are no exception. We are not going to be able to do everything you want. Still, we are confident that we are really good at Customer Experience Management, Automation, and Artificial Intelligence.
We constantly benchmark ourselves with the best in the industry, and this is how we rank ourselves in these three areas. Note: the percentage is our percentile based on our experience competing with other players in the market.
CRM
Automations
Artificial Intelligence